FAQ
FREQUENTLY ASKED QUESTIONS
Got Questions? We've Got Answers
Find answers to the most common questions about working with Greenway, from pricing and our process to hosting, support, and technical services.
The Lump Sum plan is a one-time investment for your website build, followed by low-cost monthly hosting. The Monthly plan removes the large upfront cost and spreads your website, hosting, and ongoing support into one monthly payment. The Publisher plan is built specifically for content-driven websites and includes the publishing infrastructure, hosting, management, and monetization preparation they need.
Yes. Some Greenway plans include a minimum service term depending on the type of website and services provided. Your exact terms will always be explained clearly before you sign anything or make a payment.
Cancellation terms depend on your plan and any minimum service term included in your agreement. Everything is laid out upfront so you know exactly what to expect before getting started.
No. The $100 per page fee for pages beyond the first five applies to the Lump Sum plan. Additional pages are included with the Monthly and Publisher plans as part of the service.
We accept major credit and debit cards, along with bank transfers.
No. We believe you should know what you're paying for before any work begins. Your pricing, what's included, and any additional costs are explained upfront. If you request work outside the original scope, we'll discuss the cost with you before moving forward.
Yes. As your business and website needs change, we can review your current plan and determine the best way to move forward.
Most standard websites take a few weeks from signed agreement to launch. The exact timeline depends on the size of the project and how quickly we receive the information, feedback, and approvals needed to keep things moving.
After signing your agreement, you'll complete a questionnaire about your business, services, customers, goals, and what makes you different. We use that information, along with our own research, to plan your website and write the content.
Yes. You'll have the opportunity to review the design and content, provide feedback, and approve everything before we move into the final stages of development and launch.
No. We can write the website content for you based on your questionnaire, conversations with us, and our research into your business and industry. If you already have content you want to use, we can work with that too.
We don't build your website and disappear. Greenway can continue handling your hosting, maintenance, updates, technical issues, and ongoing support after launch so you have someone to turn to when you need help.
Absolutely. Your feedback is an important part of the process. You'll have opportunities to review the website, request changes, and make sure everything feels right before the site goes live.
Yes. Greenway works with businesses and publishers across the United States and beyond. The entire process can be handled remotely, from our first conversation through development, launch, and ongoing support.
Yes. Hosting is included with our website plans. Lump Sum websites are hosted for $25 per month, while hosting is included in the monthly rate for Monthly and Publisher plans.
If a website we host experiences an issue, we investigate the cause and work to get it back online as quickly as possible. We also monitor the websites we manage so problems can be caught and addressed quickly.
Yes. Security is part of how we manage the websites we host. We keep WordPress, themes, and plugins updated, monitor for issues, and take steps to keep your website protected.
Yes. We don't believe in making it difficult for clients to move on if their needs change. If you decide to use another hosting provider, we can discuss the migration and what's needed to make the transition smoothly.
Websites hosted and managed by Greenway are backed up daily, giving us a recent restore point if something goes wrong.
You'll have real support when you need help with your website. Whether you have a question, need an update, or something isn't working correctly, you can reach out to Greenway instead of being left to figure it out on your own.
Urgent website issues don't always happen during normal business hours. If something serious happens, reach out. We make urgent issues a priority and work to get things resolved as quickly as possible.
Greenway handles a wide range of website and technical work, including website migrations, domain and DNS configuration, hosting setup, analytics and tracking, performance optimization, security, malware remediation, WordPress troubleshooting, and other technical issues businesses need help solving.
Yes. We can investigate compromised WordPress websites, remove malware, identify security problems, strengthen the site, and help get things running properly again.
Yes. We can investigate what's slowing your website down and optimize areas such as images, caching, code, plugins, hosting configuration, and other performance issues.
Yes. You don't have to be an existing Greenway website client to hire us for technical work. We regularly troubleshoot, repair, migrate, optimize, and manage existing WordPress websites.
We review the website for potential security problems, including outdated software, plugins, themes, user access, configuration issues, and other vulnerabilities that could put the site at risk. We'll explain what we find and what should be addressed.
Yes. We can troubleshoot WordPress access issues and help restore access when possible, provided you can verify that you own or are authorized to manage the website.
Both. You can hire Greenway for a one-time technical project or ongoing website support and management. We'll recommend what makes the most sense based on the problem you need solved.
Publisher websites are built specifically for businesses that create and monetize content. The structure is designed around publishing articles, organizing content, growing an audience, integrating newsletters, supporting advertising, and giving the publication room to grow.
Yes. We can build and prepare your website for advertising and Google AdSense, including the technical setup and site structure needed for monetization. Ad network approval is ultimately determined by the advertising platform and cannot be guaranteed.
Yes. Newsletter integration can be included as part of your Publisher website so visitors have a clear way to join your email list and your publication is ready to grow an audience beyond the website itself.
It can work for either. Whether you're starting with a focused content site or building a larger publication with multiple categories and contributors, we can build the structure around what you need now while leaving room to grow.
Yes. We can create separate user accounts and roles for writers, editors, and other members of your publishing team.
Publisher websites are built with a strong technical foundation for search engines, including clean site structure, properly organized content, mobile responsiveness, fast load times, and other SEO best practices. From there, your content strategy and ongoing publishing play an important role in growing organic visibility.
Publisher websites generally take longer than standard business websites because of their additional structure and functionality. We'll review the scope of your publication and give you a clear project timeline before work begins.
Greenway builds websites on WordPress. We customize each site around the business rather than relying on generic drag-and-drop page builders to determine how your website looks and functions.
Yes. Every website we build is responsive and tested across desktop, tablet, and mobile devices so visitors have a strong experience regardless of how they reach your site.
Every Greenway website is built with SEO best practices in mind, including site structure, performance, mobile responsiveness, page organization, and other important technical foundations. We can also help with the analytics and tools needed to understand how your website is performing.
Yes. You'll have access to your website and can make basic edits yourself. If you'd rather not deal with it, Greenway can handle updates and changes for you.
Greenway's primary focus is websites and technical services. If your project also requires professional logo or branding work, we can help coordinate that part of the project with a designer when needed.
Reach out through our contact form or give us a call. We'll talk about your business, what you need, and what you're trying to accomplish. From there, we'll recommend the best way to move forward.
Greenway works with service businesses, content publishers, and companies across a wide range of industries. If you need a professional website or reliable technical help, we're happy to talk about what you're working on.